Terms and Conditions

1. About these terms

These terms apply to all website design, website building and related design work that ELLO Studios ("we", "us") supplies to you ("the client"). By asking us to start work or paying a deposit, you accept these terms.

2. Quotes and payment

We give you a written quote before any work starts. A quote stays valid for 30 days. All prices are in pounds sterling.

[Add your payment terms here, for example the deposit amount, when the balance is due and how you take payment.]

3. What we deliver

We design and build the website described in your quote. If you ask for something outside that description, we will tell you and quote for it separately before doing the work.

4. What you provide

You are responsible for the text, images, logos and other material you give us. You confirm that you have the right to use it and that it does not break anyone else's rights or the law.

5. Ownership

Once you have paid in full, you own the final website design and content we made for you. We keep the right to reuse our general knowledge, tools and code that is not unique to your project, and to show the finished work in our portfolio unless you ask us in writing not to.

Fonts, stock images, plugins and similar items from other people stay under their own licences.

6. Refund guarantee

We want you to love your website. If you are not happy with the finished results, tell us in writing within 30 days of your website going live and we will refund 100% of what you have paid us for that website.

We will always offer to put right anything that does not match what we agreed, but if you would rather have your money back, you can choose the refund instead. We will pay it within 14 days, to the way you paid. After a refund, we ask that you stop using the design we made and remove it from your website.

This guarantee is in addition to your legal rights and does not affect them.

7. Your legal rights

If you are an individual buying for personal use, you may have legal rights to cancel and to goods and services that are as described. Nothing in these terms takes those rights away.

8. Our responsibility

We will carry out our work with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Apart from that, our total liability for any project is limited to the amount you paid us for it, and we are not liable for lost profit, lost business or lost data.

9. Links to other websites

This website links to websites we have built for our clients. Those sites belong to their owners and we do not control what appears on them.

10. Changes to these terms

We may update these terms from time to time. The terms in force on the date you accept our quote are the ones that apply to your project.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you may also bring a case in your local courts.

12. Contact us

Questions about these terms? Email hello@ellostudios.co.uk.